Privacy Policy

Effective Date: June 2026

At Coast Counselling, I am committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit my website, how it is used, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

Rachel Lewis
Coast Counselling

Email: coastcounselling@icloud.com

Website: www.coastcounselling.co.uk

If you have any questions about this Privacy Policy or how your personal information is used, please contact me using the details above.

Information I Collect

When you use this website, I may collect the following information:

Information You Provide

If you contact me using a contact form, email or telephone, you may provide:

Your name
Email address
Telephone number
Any information you choose to include in your enquiry

Please avoid sending detailed or sensitive personal information through the website contact form or by email unless requested.

Information Collected Automatically

Like most websites, this site may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited
Time and date of your visit
Referring website

This information helps monitor website performance and improve the user experience.

This website may use cookies to improve functionality and analyse website traffic.

Cookies are small text files stored on your device. They help websites remember your preferences and understand how visitors use the site.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

How Your Information Is Used

Any personal information you provide may be used to:

Respond to your enquiry
Arrange an initial consultation or appointment
Answer questions about my services
Improve the website
Comply with legal obligations where required

Your information will never be sold or used for unsolicited marketing.

Lawful Basis for Processing

I process personal information using one or more of the following lawful bases under UK GDPR:

Legitimate interests (responding to enquiries and operating my practice)
Performance of a contract (where you arrange therapy services)
Legal obligations where applicable

How Your Information Is Stored

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss or misuse.

Information submitted through the website is retained only for as long as necessary to respond to your enquiry or meet legal or professional obligations.

Third-Party Services

This website may use trusted third-party services to support its operation, such as website hosting, contact forms or analytics.

These providers process information only as necessary to provide their services and are expected to comply with applicable data protection laws.

If this website contains links to other websites, please note that their privacy policies apply separately.

Your Rights

You have the right to:

Request access to the personal information I hold about you
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Restrict or object to certain processing
Request a copy of your data where applicable
Lodge a complaint with the Information Commissioner's Office (ICO)

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Rachel Lewis
Coast Counselling

Email: [your email address]

Complaints

If you are unhappy with how your personal information has been handled, you have the right to contact the UK's data protection regulator:

Information Commissioner's Office (ICO) quoting reference number ZB755615 (Ms Rachel Lewis)

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page, and the revised version will take effect from the date shown at the top of the policy.

Privacy Policy

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